How To Run A BlueZone Trace

1. Launch the appropriate BlueZone display or printer emulator. Start with your session disconnected.
2. From the BlueZone MenuBar choose Session:Configure:Configure, then click the Trace Tab.
3. In Trace Options, verify that only the “Trace Sockets Interface” and “Trace RUI Interface” boxes are checked

NOTE Only check the “Trace SSL Connection” box if you are troubleshooting an SSL related issue.

4. In the “Trace File” edit box, make sure that there is a valid path and trace file name for the trace data to be written to. You can use any file name you wish. The file extension should be .trc.
5. In the “Trace Viewer” edit box, make sure that you have a valid path to a program that will read your trace file. Notepad or Wordpad will work fine.
6. Click the Start Trace button, then click OK and OK.
7. Start your session and perform any steps necessary to reproduce your problem or perform the particular function that you are tracing. If possible, also take a “screen shot” of the problem. Once this is accomplished, proceed to the next step.
8. From the BlueZone MenuBar, choose Session:Configure:Configure, click the Trace Tab and click the Stop Trace button.
9. View the trace file that you just created by clicking the View Trace button. Trace files can be viewed in Notepad or Wordpad. This step helps insure that you have indeed created a valid trace. If the trace file is extremely short and does not appear to contain any valid data, try running another trace and compare the results.

NOTE When Emailing trace files for evaluation, please send them in their native format. Do not embed them in Word documents or change the file into any other format. Changing them will make it impossible for us to evaluate them properly.

TIP If the trace files are very large, it’s okay to zip them up using a standard zipping utility like WinZip.